Frequently Asked Questions
General Information
When is check-in and check-out time at The Betsy?
Check-in is 4 pm and checkout is 11 am.
Where can i find your ADA Accessibility Guidelines?
This is the link we have on our current website - https://www.thebetsyhotel.com/ada-policy.
Are pets allowed at The Betsy?
Yes, pets are allowed. Dogs & Cats, no pet fee for direct booking (unless any damage caused). A $150 pet fee for 3rd party bookings applies.
Reservations
What payment options does The Betsy offer to guest?
Debit / Credit / Wire Transfer.
Will my credit card be charged if I forget to cancel my hotel room reservation?
Yes, a one night penalty will be charged for late cancellations, or the full stay if booking a non-cancellable reservation.
How do I cancel my reservations?
By phone 305-531-6100 or email Reservations@thebetsyhotel.com.
Accommodation
Do you have rooms that overlook the beach?
A limited number of Classic King Rooms and Classic Double Rooms, all Royal Suites offer views of Lummus Park and the Atlantic Ocean.
What rooms include a balcony?
Betsy Balcony Rooms and Betsy Balcony Suites.
What rooms are ADA accessible?
Classic King Rooms, Classic King Suites or Classic Double Suites.
Amenities
Is room service (in-room dining) available?
Yes, from 7 am to 10 pm.
Do you offer babysitting services?
Yes, our Concierge can assist with booking babysitting services and we work with long standing, reputable companies.
What is the fee for valet parking?
Overnight guest parking $49 plus tax with unlimited in and out privelages, visitor parking $25 for max 4 hours.
How do I book a Spa treatment?
With our Concierge, no onsite spa, certain rooms or suites can accommodate in room services booked through concierge.
Dining
Can I make reservations for dining or onsite activities before I travel?
Yes, our Concierge is here to assist with all recommendations and reservations.
Are restaurants open to the public?
Yes, several options overseen by celebrated chef Laurent Tourondel.
Meeting
What venues are available for events at the Betsy?
Atrium, Gallery, Carlton Room, Boardroom, Library, B-Bar, Skyline Deck, Ocean Deck.
Does The Betsy offer outdoor event space?
Yes, in our Atrium.
How do I submit an event RFP?
Visit our Request a Proposal page.
What are the catering options for meetings and events?
Various options are available, contact Sales@thebetsyhotel.com or Catering@thebetsyhotel.com
Weddings
Can we have our ceremony on property or on the beach?
Yes! The beach is public property and a proper permit must be secured through the City of Miami Beach. Your Event Specialist can assist with the rental of white folding chairs on the beach for your ceremony and a small round table for your officiant. You are responsible for any additional decor. No electrical equipment is allowed per the City of Miami Beach.
Do you include any decor?
We can assist in arranging décor at an additional cost or your Event Specialist can provide a list of preferred vendors. Should you choose to make these arrangements yourself, kindly supply us with a list of your vendors so that we may assist them in servicing your needs. All vendors must provide a Certificate of Liability Insurance listing The Betsy as additionally insured.
Are there any venue fees?
Our wedding packages include all venue fees. If we are customizing a proposal for you, a venue fee will apply.
What happens in case of rain?
In case of inclement weather, an indoor option is discussed in advance or tenting can be coordinated through the Catering Department. For tenting, a 50% non-refundable deposit is required. The final weather call must be made 4 hours before the event start time, depending on the extent of setup needed.
Do we need a wedding planner?
Yes, a wedding planner/coordinator is required to handle all weddings booked at The Betsy-South Beach. This person will serve as the on-site contact and personal liaison between you, all vendors, and the hotel staff. The catering department has a list of preferred planners or you may choose your own. Planners must provide a Certificate of Liability.
Can we bring in our own music?
Full surround sound is available in all venues should you wish to plug in your own playlist. The device with your playlist must be provided. The Betsy-South Beach has an extensive list of Musicians and DJs that can be arranged by the Catering Department. All vendors must provide a Certificate of Liability Insurance listing The Betsy as additionally insured. *All music is subject to the Noise Ordinances of The City of Miami Beach 1440 Ocean Drive Miami Beach, FL 33139 I 305.531.6100 I catering@thebetsyhotel.com I www.thebetsyhotel.com.
What is the charge for children?
Meals for children under 12 years of age are available at 50% the menu price. We can also arrange for a special children’s menu.
When is the deposit and final payment due?
The first deposit of 25% is due upon signing. The remaining balance is due one week prior to the event date along with the final guest count. A payment schedule can be created with your Events Specialist should you want to make payments on a monthly basis.
What are the noise restrictions?
All outdoor events with music must end by 10pm to comply with the City of Miami Beach Noise Ordinance. Events can move indoors to continue the festivities as the noise and volume are confined.
How much is parking?
Valet parking is available at a rate of $20 per car during the day and $45 per car for overnight. The charges may be applied to your master account or your guests may be responsible for their own parking charges. If you wish to cover valet parking for vendors, advance notice must be provided to the Catering department. The Betsy-South Beach is not responsible for vendor parking.
When can we reschedule the rehearsal?
The hotel will confirm the date and time for the rehearsal one (1) week prior to the wedding. Requests for a specific date and time can be made but the hotel reserves the right to book the space for another event.
Do you offer special rates for guests that want to stay at the hotel?
Yes, we’d be pleased to host a block of rooms for your guests! Our Group Sales Manager can connect with you to establish our best available group rate. Please email sales@thebetsyhotel.com for more information.
Does the couple get a guest room?
A complimentary suite upgrade is provided to the couple for the duration of their stay when booking a Classic King Room. Events with 50 guests or more receive a complimentary suite for the evening of the event.